Business Communication

Length: 1 day(s) | Audience: Anyone | Level: 100

The Business Communication training and certification program is geared towards the individuals looking to learn the basic of effective communication in today’s business environment. In this course you will be provided the essential in formation and skill set required to conduct verbal and non-verbal business communication. The Business Communication Certification equips the business professional with the best communication practices and develops business communication as a discipline. The Business Communication certification module explores the study of the process of communication in the business environment, allowing understanding how to make better choices in day to day communication.

Module 1: Introduction to Business Communication

  • What is business Communication
  • Business Communication model
  • Barriers to communication
  • Strategies for overcoming communication barriers
  • Verbal and non-verbal communication


Module 2: Structuring Business Communication

  • Communicating basics
  • Defining your message
  • Analysing your audience
  • Structuring your message


Module 3: Developing a Business Writing style

  • Identifying the role of communication
  • The Qualities of good written communication
  • Developing and effective writing style


Module 4: Types of Business Writing

  • Letter and memo formats
  • Good news and persuasive correspondence
  • Managing report writing
  • Email communication
  • Online communication


Module 5: Writing for special Circumstances

  • What is tactful writing
  • Why the need for persuasive writing


Module 6: Developing Oral Communication Skills

  • Effective oral communication
  • Oral communication skills
  • Elements of good oral communication


Module 7: Doing Business on the telephone

  • Doing business on the telephone
  • Answering the telephone courteously
  • Handling rude or impatient callers
  • Screening calls
  • Telephone Fundamentals
  • Checking messages and returning calls


Module 8: Non Verbal Communication

  • Non Verbal Communication
  • Body Language
  • Presenting a professional image
  • Business Environment


Module 9: Developing Effective Presentation Skills

  • What are the different types of presentation?
  • The anxiety of presentations
  • Simple techniques for using visual aids
  • The importance of the use of technology
  • Importance of a presentation list


Module 10: Conflict and Disagreement in Business communication

  • Understanding conflict
  • The role of values
  • Conflict resolutions styles & selecting one
  • Conflict resolution strategies
  • Active listening
  • Cross Cultural Challenges

This course requires that students meet the following prerequisites:

  • The candidate must have completed a high school or secondary school diploma or similar educational standards.